Terms & Conditions

Property Hub is a trading style of The Property Hub (UK) 24/7 Limited, registered company number 13253480. Registered address: Universal Square, Suite 2, Building 3, Ground Floor, Devonshire Street North, Manchester, United Kingdom, M12 6JH.

Entry to the website and use of our services means you agree to be legally bound by these terms and conditions, so please do not continue use of the website if you do not agree with any of the information listed below. Telephone calls to Property Hub may be recorded for training and monitoring purposes.

  • The term ‘Property Hub’ or ‘our’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Property Hub (UK) 24/7 Limited, Universal Square, Suite 2, Building 3, Ground Floor, Devonshire Street North, Manchester, United Kingdom, M12 6JH, registered company number is 13253480.
  • This also includes our company, and all employees, directors, shareholders, or contractors that work for the company that require personal data in order to carry out the specifics of their job role to an accurate degree.
  • When we say “customer”, “client”, “visitor”, “website visitor” or “you” we are referring to the person that has registered to use our services (from the point of registering their postcode and registering for a quote) or who is a visitor to the website.
  • When we say “party” or “parties” this refers to both the client and ourselves and is indicative of a working relationship.
  • “Agreement” means a proposal, confirmation of offer, quotation, or anything describing the services we offer.
  • “Property” means the property owned by the customer which we endeavour to purchase.
  • “Terms and Conditions” means the terms and conditions listed here, as well as any further terms and conditions set out regarding the transaction.
  • “Arbitrator” is the party nominated any issues or disputes that arise between the company and the customer.
  • When we say “affiliates”, “third parties” or “partners” we are referring to other companies that are in no way affiliated with Property Hub.
  • The terms and conditions describe the fair use regarding your visit and our services. If you have any questions about our terms of use, please contact us.
  • We buy any property in any location in mainland England and Wales, in any condition, but we have the right to refuse purchase of a property at our own discretion.
  • After you have registered interest with your postcode, we will offer an official cash offer on your property. We endeavour to get this to you in 24 hours, but it can take longer and is excluding weekends, bank holidays and public holidays.
  • The offer we make you comes at no charge, and you are not legally obligated to accept the offer and you can withdraw at any time prior to receiving payment for your property. We have the right to withdraw at any time during the transaction.
  • Part of our valuation process is research into local comparisons, which affects how much we will offer you. We have no obligation to share our personal property appraisals with you at any point. Our offers to purchase your property will be below market value.
  • We do not charge for legal fees associated with the transaction, as well as the appraisal and valuation aspect of the transaction, as this is part of our service.
  • Any variation to the terms and conditions will be put in writing and agreed between all parties. A copy of the terms and conditions can be given to you on request.
  • Property Hub may change the terms and conditions as time goes on by updating this page and amending our in-house terms and conditions documents. The changes made will supersede any previous policies or agreements and the most recent version shown here will be applicable in all instances. It is your responsibility to check this page for updates to ensure that you are happy with any changes. We do not accept any responsibility in notifying you of changes to the terms and conditions.
  • Continued use of our services and the website will indicate your acceptance of the latest terms and conditions, and all the accompanying agreements listed in this document.
  • We are committed to abiding by the principles of GDPR, and we aim to be transparent regarding the use of data, how it is processed and stored, and the removal of data when it is no longer needed.
  • We collect information that you supply to us through our inquiry form or relating to property purchases. The information we gather includes your name, contact number, email, and the postcode of the property you wish to sell.
  • Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our general terms and conditions and cookies policy.
  • Unless otherwise stated, we or our website design team own the intellectual property rights for the website and all material on the website. All these intellectual property rights are reserved, subject to the license below.
  • You may view, download for caching purposes, and print pages from our website for your own personal use, subject to the restrictions that we set out below and elsewhere in our terms of use.
  • You must not:
    • Republish material from this website.
    • Sell, rent or sub-license material from this website.
    • Show any website material in public.
    • Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes.
    • Modify or edit any material on the website, also including redistribution of website material unless it is made for redistribution, such as email alerts or newsletters.
  • We aim to ensure that our website is optimised and fully functioning, but we cannot guarantee that this will always be the case. We accept no responsibility for any delays or interruptions regarding the website availability.
  • You must not attempt to bypass security, tamper with the website itself, gain unauthorised access, or disrupt any system within the website, computer system, server, or any internet connected device.
  • It is your sole responsibility to ensure that our services, including any products and information offered through our website or any liaison via phone, email, or face-to-face contact is a fair and accurate depiction of events, and meet your requirements as a customer.
  • Property Hub endeavours to complete the transaction in 7 days, from the acceptance of the offer, though this is not a guarantee. We cannot accept responsibility for it taking longer than the specific timescale.
  • To the extent that the website and all of our information and services are provided free of charge, we cannot accept liability for any loss or damage of any nature.
  • We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
  • We will not be liable to you in respect of any loss or corruption of data, database or software.
  • We will not be liable to you in respect of any special, indirect or consequential loss or damage.
  • We give no warranties regarding the Property Hub website or content. We specifically do not warrant that the Property Hub website or its content is virus free. The responsibility to ensure that you avoid infection or virus which may have destructive qualities lies with you. We do not accept responsibility for this.
  • Other websites may be accessed via the Property Hub website, these websites are not under our control and are in no way affiliated with Property Hub, so we accept no responsibility for the content of the linked websites.
  • We will not be responsible or liable for any loss or income or revenue, loss of business, loss of profit, or loss of anticipated savings.
  • We do not warrant the accuracy or completeness of any information published on our website, or that the material on the website is kept up to date. We endeavour to release content and material that is correct at the time of publishing, though this is not a guarantee.
  • We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published on our website.
  • We have the right to withdraw from the transaction at any point, and we also reserve the right to withdraw from initial customer contact, if we are subject to any abuse or threatening behaviour.
  • We will never disclose personal information or customer data to any third parties, but if you believe that your data has been passed on, contact us via the appropriate points of contact.
  • Property Hub is dedicated to bringing you the best levels of service, although we appreciate that there might be exceptions to this. If you wish to make a complaint, write to us via email at either info@theproperty-hub.co.uk, or ben@the-property-hub.co.uk, and we will do our best to solve any disagreements or complaints to the best of our ability. Ensure that you give a detailed account of what happened, and we will give you a confirmation receipt to say that we’ve received the complaint, and an official response within 2 weeks. If you are unsatisfied with our response, you can then contact the Property Ombudsman: Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX, tpos.co.uk.
  • We have registered with the Information Commissioners Office. You can find the online version of the register at ico.org.uk.
  • Our company is VAT registered, and as such will apply VAT to any sales where the sale should attract VAT.
    • To learn more about VAT Check out the official government guidelines on it – gov.uk/vat-rates
    • Our VAT registration number is 84591 10043.